Refund policy

Refund Policy

This refund policy applies to every pair of shoes bought from Taveras Shoe Repair, 227 W 145th St, New York, NY 10039, on taverasshoes.com.

1. Return window

You may return any item within 30 days from the date the order is received. Requests made after the 30 days cannot be accepted.

2. Condition of returned items

Returned shoes must be unworn beyond trying on indoors, in their original condition, with the original packaging. Pairs that show outdoor wear, scuffed soles or damage caused after delivery are sent back to the customer and not refunded.

3. Who pays return shipping

On a change-of-mind return, the customer pays the return shipping. If the item arrived faulty, damaged, or not what was ordered, Taveras Shoe Repair pays the return shipping. There is no restocking fee in either case.

4. How to start a return

Email support@taverasshoes.com with your order number and the reason for the return. We reply with the return address and instructions. If anything about a return needs escalating, we resolve it within 3 business days.

5. Refunds

Once the return arrives and passes inspection, the refund is issued to the original payment method in full. Your bank or card issuer may take a few additional days to post it.