Privacy policy

Privacy Policy

This privacy policy describes how Taveras Shoe Repair, 227 W 145th St, New York, NY 10039 ("we"), handles personal information collected on taverasshoes.com.

1. What we collect

When you place an order we collect the information needed to fulfil it: your name, shipping address, email address, phone number, and the items ordered. Payment card details are processed by our payment providers and never stored on our systems. When you browse the site, standard technical data (device, browser, pages viewed) is collected to keep the store working and secure.

2. How we use it

Order information is used to process and deliver your order, to answer your questions at support@taverasshoes.com, and to meet legal obligations such as tax records. We do not sell personal information.

3. Sharing

Order data is shared only with the services needed to run the store: our e-commerce platform (Shopify), payment processors, and shipping carriers. Each receives only what it needs to perform its role.

4. Cookies

The store uses cookies required for the shopping cart and checkout to function, and standard analytics cookies. You can control cookies through your browser settings.

5. Your rights

You may request a copy of the personal information we hold about you, ask for corrections, or ask for deletion where the law allows, by writing to support@taverasshoes.com. We respond to every request; anything needing escalation is resolved within 3 business days.